Pet Care

WHAT KIND OF ANIMALS DO YOU CARE FOR?

I care for most animals, as long as they don’t pose a danger to the pet sitter. I do not care for any animals that have a history of biting, fighting or attacking other animals or people. Check my services page to see all that I offer!

Why should I hire a Pet Sitter?

Many pet experts believe that keeping pets in their own familiar surroundings helps alleviate fear, anxiety, and stress imposed when their pets have to leave home. Your pets deserve personalized one-on-one attention. Your pets are more likely to be calm, relaxed and happy when they can keep their routine consistent. Their chances of contracting a disease or parasites is greatly decreased.

What services do you offer?

Stay and Play offers customized in-your-home care to meet your pet’s needs and your desires. We offer drop-in visits, pet sitting for a few consecutive hours, dog walking, or live-in overnights when you travel, work late, are recovering from surgery, or are not home for an array of reasons.

Do you provide treats?

Yes unless you specify that your pet is on a strict diet, has allergies, or has health conditions that it would be safer to avoid this. Otherwise, we love spoiling pets will all natural, additive-free treats from Life's Abundance. https://bit.ly/BestDogTreatsInTheWorld

How do I know what is going on while I am away?

The sitter will send you videos, pictures, texts, etc. to keep you up to date on your pet’s well-being and your home’s status.

Do you administer medications?

Yes as prescribed by the doctor and as directed by you. I have veterinary experience, so I am very comfortable with gentle administration of oral and injectable meds. None of Stay and Play’s employees will prescribe medication but can make natural remedy suggestions to use in addition to Western Medicine to decrease healing time.

Do you care for pets that do not get along with other pets?

Yes! Because we only care for one household at a time. If the pets within the same house do not get along, we will do our best to keep them separate. We do not bring our pets into your home or take them to the dog park. If they must go to the vet, they will enter through the back entrance and we will do everything to accommodate their needs.

If you do Reiki on my pet, do you have any guarantees?

It is done with good intentions and love and can have no negative side effects. However, we cannot guarantee the results of the treatment. Some results they may experience include a calm and relaxed demeanor. Just think of it as a loving meditation done with your pets. Link to website: https://www.animalreikisource.com/

How do you discipline the pets in your care?

Stay and Play believes in positive reinforcement only. We will not discipline your pet since we want to maintain our bond with him/her. We understand that in this situation your pet may feel afraid, so we utilize tools such as calming music, soothing voice tones, gentle care, spoiling with treats, etc. to make this an awesome staycation for them!

What happens if my pet becomes ill or injured during care?

We will inform you of unusual behavior and have open communication with you and your vet as needed. We transport the pet to your vet of choice and wait with them, talk to the doctor, administer meds, and transport home. We will call emergency contacts if we cannot reach you. If we cannot reach you for payment and there is no credit card on file, we will have the veterinarian proceed with services that cost no more than a total of $1500. Please reimburse us within one week.

Does my dog need to be on a leash on a walk?

Absolutely. For your pet’s safety, we require that he/ she be leashed whenever in public.

What do I do in case of an emergency?

Please give a trusted neighbor access to your home in the case that something happens, and I am unable to make the visit. For additional questions please contact Stay and Play Pet Sitting at: (Click to email) StayAndPlayPet@yahoo.com

Can I have a friend of family member share the pet sitting duties?

Yes of course, but our insurance only covers our pet sitter, your pet, and home when we are actively caring for your pets.

DO YOU VISIT AT THE TIME I REQUESTED?

Yes, I will do my best to be at your home within an hour of the requested time. I am one person and I can only be in one place at a time. However, If I am doing an overnight stay I may be gone for drop in visits periodically.

HOW MANY HOURS A DAY WILL YOU BE AT MY HOME?

I only leave to run errands such as going to the store or to do a drop in visit. I will never leave an animal longer than 6 consecutive hours.

WHAT HAPPENS IF I DON’T LEAVE ENOUGH FOOD FOR MY PETS?

I will contact you and you can order/ have it shipped to the home I am caring for.

IF MY PET HAS AN ACCIDENT DO YOU CLEAN IT UP?

Yes. I will do my best to clean it using your supplies located under your sink.

CAN YOU LET ME KNOW HOW MY PETS ARE DOING WHILE I’M AWAY?

Of course! The service includes text updates, photos, and videos. If you wish to video chat with your pet, I can arrange that.

DO YOU BOARD PETS?

I do not board pets in my home. I do provide daily visits or stay overnight in your home.

I will customize a schedule to fit your pets needs. Your pets will be much happier in their own home stress-free! No travel trauma or exposure to diseases.

Company Information

WHAT DO I NEED TO PROVIDE AT THE INITIAL CONSULTATION?

We meet at your home for 45 minutes to discuss all aspects of your pets’ care, health history, emergency contacts, routine, etc. Please have a copy of your key prepared for me to keep on file, deposit to make a reservation, completed application printed, questions prepared to ask, and let’s do a sample walk if applicable. Have your pet groomed and nails trimmed for a great first impression. All animals need to be up to date on shots unless there are extenuating circumstances (if that’s the case, please discuss with me).

I NEED A PET SITTER TODAY BECAUSE MY OTHER SITTER CANCELLED. WILL YOU PET SIT WITHOUT A MEET AND GREET?

Sorry, I require a meet and greet for the safety of everyone involved. I MUST first meet the pets before they are cared for.

I HAVE NEVER USED AN OVERNIGHT PET SITTER BEFORE; CAN YOU TELL ME A LITTLE BIT ABOUT THIS SERVICE?

I offer live in your home overnights stays from 12 noon to 12 noon. Overnight stays give you peace of mind knowing that your home is being looked after and your pets will be getting lots of extra attention. They sleep in their usual spots, even if that means in bed with me! That means you can be worry-free while you’re away.

WHAT IS YOUR CONTACT INFO?

Email: StayandPlayPet@yahoo.com

Cell Phone: (909)-568-7897

ARE YOU INSURED?

Yes, Stay and Play Pet Sitting has liability insurance and bonding through Pet Care and commercial vehicle insurance through Mercury.

WHAT IS YOUR PRIVACY POLICY?

Stay and Play Pet Sitting will safeguard the confidentiality and security of the information I obtain from you. I am committed to protecting your privacy. I use the information we collect for the purpose of continued contact, your pet’s care and to process your payments. This notice describes Stay and Play’s privacy policy as it relates to the collection, protection and disclosure of such information resulting from application or emergency forms.

HOW IS PAYMENT HANDLED?

I accept Check, Cash, Venmo or paypal.

The deposit is due at the meet and greet to reserve the dates. The total amount is due for drop in visits. The deposit is half of the total for overnights. If you are an existing client, your deposit is due as soon as possible, up to a year before the start date to reserve the date needed. Payment is due in full before the care starts.

DO YOU OFFER ANY SORT OF SATISFACTION GUARANTEE?

I guarantee that your pets will be cared for just the way you specify every time! If you are not 100% satisfied with the service that was provided, I will be happy to address your concerns. Stay and Play Pet Sitting believes in lasting client relationships, so my service is only complete when you return home and are completely satisfied.

WILL I RECEIVE A REFUND IF I LEAVE LATER THAN EXPECTED OR RETURN EARLY?

No, please understand that I have made time for your visits and may have turned away others to allow time for your pets. I appreciate your understanding in this matter. There will be no refunds, only credits. Please see cancellation policy for more details.

How are you different from other pet sitting services?

We promise that: Pet’s are #1- We care for physical and emotional well-being to ensure the pet’s health and happiness, your pet caretaker will always be educated, experienced, compassionate, and prepared, and you will have continued contact with your sitter that will provide you with peace of mind.

What kind of results can people expect when working with Stay and Play?

The greatest result is peace of mind. Our clients can travel, work, or leave their homes for whatever reason guilt free because you know that your pets are in the best possible care available.

Can you provide me with references?

Yes! Before our meet and greet, I email you a few current local pet sitting client references that would be thrilled to share their positive experiences with you.

What does it mean that the business is bonded and insured?

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Please do not have anyone else in the home while the pet sitter is there, otherwise the coverage is null and void. Click to go to Pet Care Insurance website:[ https://www.petcareins.com/][3] Our liability insurance policy protects you from financial loss in the event that we are liable for accidents that occur to the home or pet during care. We are happy to provide our clients with proof of insurance and our bond. We can easily email you a copy at your request.

What is the process of hiring you?

Visit “How it Works”

Are there extra fees for services on holidays?

Yes, there is an additional fee ($40 per day for overnight, 30% for other services) applicable to the day of, day before, and the day after the days listed. The following are considered holidays by Stay and Play Pet Sitting: 4th of July, Veteran's Day, Halloween, New Years Eve, New Years Day, Christmas Eve, Christmas Day, Thanksgiving, Easter, Valentine’s Day, Memorial Day, Labor Day, Columbus Day, Presidents Day, Martin Luther King Jr. Day, Mother’s Day, Father’s Day, and Veteran’s Day.

What is Stay and Play’s cancellation policy?

This policy is applicable to all services. There is no cash refunds unless the pet is deceased or Stay and Play Pet Sitting cancels. After cancellation, the money paid is a credit and can be utilized for services at a later date. If the client cancels with 14 or more days notice the client will receive a full credit. If the client gives 8-13 days from first day of Booked Date, 25% of Services is Due as a cancellation fee. If the client gives 2-7 days notice from first day of Booked Date/s, then 50% of Services Due as a cancellaiton fee. If the client gives less than 1 day notice then 100% of total services is due, there are no credits issued. For Holidays, 50% of Total Services is Due as a non-refundable deposit for services. Credits on remaining 50% depend on amount of notice given. If a client returns home early, no Credits are issued.

How do you handle all of your client’s keys, you must have a ton!?

We no longer accept keys. You will need to have a lock box at your home for care. This way the key never leaves your property and the emergency contact will have access to it.

Does the sitter accept tips?

Gratuities are never expected, but always appreciated. If you feel that your pet sitter provided you with peace of mind and your pet with awesome care, then please feel free to send them a financial compliment via Venmo or Paypal? Link to send tip: Venmo.com Paypal.com

Do you have a referral program?

Yes! For each friend, family member, neighbor, or coworker that you refer, and they book an overnight stay, you will receive a $20 thank you check. There is no limit to the number of checks you can receive! Have them mention your full name!